What do Hewlett Packard’s spy operations, Wells Fargo’s fake customer accounts, and Mylan Pharmaceutical’s price-gouging all have in common?
A lapse in Business Ethics.
What does “Business Ethics” mean? The short definition is a moral code of conduct companies adopt and pledge to follow. “Ethical Standards forbid tolerance of and participation in activities considered immoral, unlawful, unfair, dangerous, irresponsible and generally harmful.” Businesses can lower the risk of becoming lawsuit targets by setting ethical standards.
First things first, Accountable Leadership is key to any business. Businesses that are considered to be “ethical” have a high moral code and expect honest and trustworthy behavior from everyone in their organizations. Whether they are Chief Executive Officers or other high-level company leaders, it’s required that they hold themselves accountable for following and enforcing the same ethical standards as their employees.
Author Laurie Haughey of “Athletes Off the Field: A Model for Team Building and Leadership Development Through Service Learning,” cites 5 high-standard goals of ethical leaders:
- Communication in which ethical behavior is both carried out and instilled in a company’s brand.
- High-quality products & services that everyone in the organization takes responsibility for producing.
- Collaboration with diverse groups of advisors.
- Succession planning in which future company leaders pledge to maintain ethical behavior.
- Tenure – which requires leaders to work for the company in the most ethical way until they decide to leave.
The next question you will want to ask is, “What does acceptable conduct look like?”
Through internal rules of conduct, businesses can maintain ethical workplace behavior. A good way for companies to establish rules of conduct, so that everyone is aware and is held to the same standards, is to publish a Rules of Conduct policy in their Employee Handbook and require employee’s to sign agreements stating that they read and understood the rules and consequences for violating them. It’s up to managers to run an “Ethical Office.” Companies who are considered to have an “ethical office” promote honesty and trust in communicating with employees, directors, stockholders, and customers.
A lapse in ethics has led some businesses to exaggerate their earnings, products’ capabilities, and stock values due to companies bending to the pressures of meeting sales goals. A lot of times, companies overpromise and under deliver their services. Nowadays, customers are more vigilant and less accepting of unethical behavior, leaving it up to organizations to conduct themselves based on a higher moral code.
HR can head up ethics initiatives in their organizations. HR knows how to help employers behave like good corporate citizens for their employees and the surrounding communities, and operate within the law.
Bolden-Barrett, V. (2017, March 17). The keys to running an ethical organization. Retrieved March 20, 2017, from http://www.hrdive.com/news/the-keys-to-running-an-ethical-organization/438355/
All these skills apply regardless of your current job status, role, title, or position. It doesn’t matter if you’re just starting an entry-level position, a manager, or the Vice President of your company. All levels can benefit from these 6 leadership skills.
- Embracing Politics
I know what you may be thinking… Yes, politics in an office can have a negative connotation associated with it, but it can be used for good too. At it’s core, it’s about building relationships with the people you work with. There are many different types of power and influence that exists in an organization, but there are three that stand out when talking about politics in an organization.
- Role Power
This is also referred to as “legitimate power” and is very hard to change in a company. It refers to where you sit in an organizational chart. It asks the questions; who reports to you, who do you report to, and who does your yearly performance evaluation?
- Expertise Power
This refers to who perceives you to be knowledgeable about a certain subject they care about. The key word here is, “perception.” You could be really knowledgeable about a subject but if people don’t perceive you to be knowledgeable in that subject, then you do not have “expertise power.” There may be times when you wonder why a certain individual received a promotion or how that person got into that position. This happens all too often. At some point, someone who had the “role power” to make that decision, perceived these people to be experts, even though they might not be. A lot of times this happens because the person had a relationship with the decision maker, which brings me to the third power,
- Relationship Power
This is the most important power for you to develop, because it transcends the organizational chart. You can develop relationship power with anyone, at anytime. The first step to get them to follow you is to get them to like you. Take the time to get to know other people even outside your own department. Use the people you get to know, but don’t “use” them so that the relationship is one-sided. The relationship should be a reciprocal relationship. Think about yourself as being a service to others. The goal is to fundamentally lift them up to help them succeed. The energy you put out, will come back to you. When you adopt that kind of service mentality, that’s embracing the good kind of office politics.
- Role Power
- Picking Your Battles
This skill goes hand-in-hand with office politics. You have to know when to hold them and when to fold them. You can gain political capital by building relationships, but you can just as easily blow it all by choosing to fight too many battles. Save the political capital up for the times that really matter and those times are when they directly contribute to advancing your priorities. Don’t sweat the small things, instead focus on the things that allow you to get you where you want to go.
- Crafting Your Vision
Battles you choose to fight all depend on what you’re trying to achieve. Great leaders have a plan and need to establish a clear set of goals. It’s important to have a sense of purpose, know what it’s going to take and how to articulate it simply to your team. If you can’t articulate it correctly, they may not jump on board. Remember, just because it makes sense to you, doesn’t mean it will make sense to them. Be Bold. Leaders are meant to inspire people and if you accomplish that, they will be more likely to show up and do their best work.
- Build Alignment
Great leaders bring other people along with them. Companies gain buy-in from different levels of people within the organization. That means communicating the big picture to everyone who needs to be involved. This ensures that everyone who wants to be involved has that chance to be included and anyone who doesn’t, can opt out. Include the reasoning behind your methods and really encourage questions. A lot of people are going to have a lot of ideas and make good points and so it’s important for you to remain open-minded. This is also a chance to look for opportunities to collaborate with them or refine your vision.
- Inspiring Execution
At this point, you know where you’re going, you have your group of people, and now it’s time to see your vision through and to do that, you have to create a tactical execution plan that illustrates what’s expected from each person. Make sure to give feedback along the way and set the example through your own behavior.
- Learn To Give Up Control
How you execute a vision or a plan is critical, but don’t mistake it for micro-managing. Leaders set goals and empower the people around them with the resources and support they need to get the job done. Even if you see them doing something different then what you would do, it doesn’t mean they’re doing it wrong and it doesn’t mean it won’t work. Don’t control them into doing it your way. Instead, ask questions and try to see it from their point of view.
If you don’t achieve your goal or see it through like you thought, you have the opportunity to learn from it and make improvements for the next time around. The only failure that really happens is the one we don’t learn from. Even if you let your people execute it the way they wanted, bring them along with you. They will learn something they didn’t know before. That’s going to set them up for future success. That, at the core, is what being a leader is really about.
Borysenko, Karlyn. “Human Strategies Podcast #11: Six Critical Leadership Skills That Will Take Your Career to the next Level.” Audio blog post. Zen Workplace. N.p., 3 Jan. 2016. Web. 9 Aug. 2016.
Employers should be careful how they deal with absenteeism by exempt employees.
Don’t dock an exempt employee’s paycheck for missing less than one full day of work because it could destroy their exemption and entitle them to time-and-a-half for all overtime they have worked in the past or work in the future. However, the FLSA does allow for partial day absences to be paid through an employee’s accrual bank of PTO, Vacation, or Sick hours. The only exception for docking a salary exempt employees pay for a partial day absence is if the absence is covered by the FMLA, and the employee has exhausted their accrual bank hours.
Full Day deductions of pay from a salary exempt employee are allowed only under the following circumstances:
- During the initial or final week of employment the employees pay may be reduced to reflect the actual hours worked.
- Full-day absences for personal reasons.
- Full day absences for disciplinary suspension for safety violations.
- Full day absences in which an employee has exhausted their entitled Paid Leave plan balances.
- FMLA Absences.
Two other attendance issues protected by law are employees called to jury duty and employees who request time off for religious reasons. State and federal laws generally require employers to give workers leave when called to serve on a jury. And employers may have to bend their attendance rules to accommodate a worker’s religious practices or beliefs.
A key to curbing abuse is to have an absenteeism policy that clearly sets forth which absences are allowed, and what behavior will subject the employee to discipline.
The month of November is often thought of as the month to Give Thanks. As an employer, are you remembering to thank your employees and recognizing their achievements? Showing your employees appreciation for all they do can help boost productivity and morale, and that is always good for business! Here are just a few ways to Give Thanks to your employees this Thanksgiving season…
Treat your employee(s) to lunch
Hand written thank you notes for a personal touch
Awards: maybe a traveling trophy, a nice clock, any type of award that the employee can display in their office space.
Notice In Employee’s File: If an employer wishes to recognize an employee in this way, he should add the note, but also tell the employee he is doing so, so the employee knows he is appreciated.
Kudos Column: If your workplace has a newsletter, add a column where employees are recognized for outstanding efforts and achievements
Simple spoken words of Thanks can go a long way.
Implement an employee of the week program
Vacation – yes even a few hours of extra paid vacation time is a big reward for most employees
Ice Cream Sundae Party at the office
Night out at the ballpark for a team of employees
Give the employee a membership or subscription to a journal that relates to their work
Today we thank all those who have served in the military to protect our freedom.
There are man y initiatives, both government and private, to encourage the hiring of recently returned veterans. These programs help families of soldiers who are working through the transition process between serving the country overseas to day to day civilian life. Many companies are launching campaigns to assist vets.