HR Strategies Excels in Customer Satisfaction
HR Strategies, a Human Resource firm, is pleased to announce the results of their recent Client Satisfaction Survey. A past survey of all clients in their current database, showed on overall client satisfaction rating of 98.4%.
HR Strategies prides itself on delivering customized HR solutions; including payroll, employee benefits, HR consulting, training, workers’ compensation, and regulatory compliance; while working alongside their clients to go beyond the expectations of what is expected from a PEO/HRO. The recent survey asked clients to rate their satisfaction of each department individually, as well as accuracy and timeliness of services provided; and responsiveness and courtesy of their representatives. The goal of the survey was to ensure that they are meeting their client’s needs, and to become aware of any areas that need improvement. Clients were also given the opportunity to provide additional comments. A synopsis of results:
- 98% accuracy of services provided
- 99% timeliness of services provided
- 98% responsiveness to clients inquiries
- 99% courtesy of representatives
- 96% services provided by Benefits Department
- 97% services provided by Workers Compensation Department
- 99% services provided by HR Department
- 98% services provided by Payroll Department
- 98% overall satisfaction with HR Strategies
Additional Comments included:
- Thank you for your hard work and dedication.
- Have really enjoyed working with HR Strategies. Always get an immediate response to questions or problems that have arisen. Everyone is VERY helpful.
- Everyone I have dealings with is super nice and helpful.
- Angie & Craig, our reps, are wonderful.
- Everyone has been helpful. Thank you so much.
- Although we are a small company, I feel that HR Strategies serves my company with as much care as your larger clients. Thank you.
- I can sleep better at night knowing HR Strategies takes care of the payroll, insurance, and benefits of our company. I feel more like family and not just another client. Thanks.
- No complaints, keep up the good work!
- Customer support has been very good.
- I always recommend!
- HR Strategies is a company that listens to their customers and works to find solutions to the many challenges faced by a small business. We appreciate all they do for us.
While HR Strategies is excited about the outcome of the survey, the company is firmly committed to the idea that there’s always room for improvement. The results are motivating the entire team to work even harder to show clients the true advantages of partnering with HR Strategies.