A Little Personal Attention Goes A Long Way
HR Strategies is unique in that we always make the extra effort to attend to each of our clients requests, needs, and problems. We go above and beyond in making sure our customer service is excellent, no matter how long it might take to resolve and issue. In the case study below, we demonstrate how customization and personal attention removed this particular client’s struggles.
HR Strategies Relieves Client of Employee Benefits Administration Hassles
HR Strategies supplies its clients with a variety of human resource administration solutions. One of the biggest time relief solutions that HR Strategies is able to offer is benefits administration. Recently, a client’s office manager was attempting to handle complete benefit administration for the client’s worksite employees. The office manager found herself bogged down with benefit administration duties like monthly bill reconciliation, employee enrollments and terminations, qualifying event changes, employee questions on coverage and claims processing, etc. She was spending so much time handling benefit issues that she was not able to effectively manage the company’s employees, production, and/or sales.
HR Strategies was contracted for assistance with Benefits Administration. The HR Strategies Benefits Team provided a complete Benefits Administration package. This included handling annual renewals and open enrollments, new hire eligibility and enrollments, and processing changes due to qualifying event/life changes as the worksite employees experienced them. HR Strategies provided a direct contact for employee’s to seek assistance with plan coverage and claims questions. Also, included was complete bill processing. This included collecting premium portions from the client and employees through payroll processing, reconciling the monthly statement, and issuing payment to the insurance carriers.
By allowing HR Strategies to handle the company’s benefit administration, it allowed the office manager to free up hours of tedious benefit processing. She was able to utilize this newly available time to focus on employee improvement, increasing production, and increasing sales, which ultimately made for more profitable annual revenue.