Hello? Is Anybody Out There?
Have you ever felt like just another number, in a never ending cycle of waiting for an answer from a company? Have you ever called for support on a service only to be put on hold for over an hour; or to get the round robin treatment? of never hearing an actual person’s voice to explain what you truly need? Have you left messages detailing an issue, only to never hear back with a resolution?
These common customer complaints are notorious when it comes to dealing with large oversized, over marketed companies. Too often, you become just another number.
While this can be frustrating for us as individuals, it can become costly and detrimental when you are a business seeking help from your Human Resource provider. Professional Employer Organization (PEO) clients looking for answers can get lost in the shuffle of big business client service centers; causing even more animosity with employee issues and pay problems. After all, the very first word in Human Resources is “Human”. As a PEO client, when you call for assistance you are calling regarding an issue that can not only have an effect on your business, but also on the livelihood of a person/household. As a client you should be warranted a swift and appropriate response. After all, the issue isn’t about redeeming a coupon, or the return policy of an item; it most likely is affecting a person(s) life in some fashion.
So what can Professional Employer Organization’s do differently to ensure quality service? The idea of being in any industry – PEO included – is to grow and expand and get bigger, right? Become as large as you can at any cost? Develop the technology to a point that the “humanness” leaves Human Resource Administration?
That’s where the answer is NO. While every company wants to experience growth and profitability, not all are looking to take on the world. Often times, the businesses that are the most successful are the ones that are highly centered on retaining and gaining clients through exceptional customer service.
Individual attention to a client’s needs is the foundation of what can make a PEO standout in a sea of plenty. Having quality customer service oriented personnel who are properly trained and educated in their respective positions; as well as resourceful, problem solvers with great communication skills, can lead not only to a long lasting partnership between the client and HR provider, but can earn new clients.
This type of high-touch business model, based on lasting relationships with happy clients, is that of a sound foundation. We, at HR Strategies, always have an open door policy at our location. Our clients know that our support is not contingent upon the size of their business; and that from day one they are assigned a team of specialists for payroll, benefits, and HR consulting. This specialized individually assigned team knows their clients, and builds a close relationship with them. This assures the worksite employer and their employees that an actual person, with whom they are familiar, is on the line should a need arise. Clients also know that our internal staff will travel to client locations to help with whatever issue the client encounters.
The key to happy clients and employees is quality service; something HR Strategies always has and always will pride ourselves on. Please feel free to check out the following Case Studies, Testimonials, and our Press Release on Customer Satisfaction surveys, to see just how we provide that personal touch and exceptional customer service!