HR Strategies Payroll Case Study
With HR Strategies powerful integrated on-site support and personal service, clients can rest assured that the responsibilities of payroll have been handled completely and accurately, even in the most adverse conditions. In February 2011, a large portion of Georgia, and therefore Metro Atlanta, experienced heavy snow and extreme winter conditions which are unusual for the area. Metro Atlanta, including Duluth where HR Strategies is headquartered, is not used to extreme winter conditions and can easily have its roads and infrastructure crippled by large amounts of snow. The snow storm that affected Georgia in February of 2011 was dubbed “snowpocalypse”, and caused many school and business closings for several days. While employees may have enjoyed having a few extra days at home, they still needed to get their scheduled paychecks. Employers were already worried about loss of revenue from being closed for business, and the thought of having disgruntled employees from a delay in payroll was an added worry on their shoulders.
HR Strategies understood the need for client employees to be paid, and the need for the client to have one less business concern during the stress of an unforeseen circumstance prohibiting business and life “as usual”. On the Friday before the big storm, HR Strategies staff came together and devised a plan to ensure that payroll processes, and all other client needs, would be met in case of inclement weather. On Monday, when it seemed that the world had closed down in Georgia, HR Strategies was armed and ready for business as usual. Beginning that morning, payroll specialists were busy getting to work, only this time it was in their homes. The entire staff took advantage of their ability to work remotely and were able to continue business as usual, to the best of their abilities from home. Payroll specialists took hours over their cell phones from clients, ran the processes and reports, sent direct deposit and bank files, all from home. They were able to keep in contact with each other and the rest of HR Strategies staff through conference calls, and ensure that all clients were handled. The owner and CEO of HR Strategies, along with one designated payroll specialist, was able to make it to the office to pick up live checks and reports that had generated to be packaged for clients. These live checks were then hand delivered by the owner to the client locations, as most courier services (i.e. FedEx, UPS) were not operating on time or at all during the extreme conditions. Over the next three days HR Strategies continued to make sure that all of their client payrolls were handled accurately and on-time from remote locations.
Dedication, team work, and planning enabled HR Strategies to go above and beyond to ensure that their clients and client employees were paid, and their needs met. HR Strategies was able to pull together and use their resources and remote capabilities in order to deliver at a time when most services were unable to. Through the dedication of the whole team, clients were able to experience that HR Strategies provides exceptional service.